Welcome to the Trust Center
Explore how Upwage exceeds the strictest standards for security and the ethical use of AI.
Our mission is to revolutionize talent acquisition through advanced, ethical, and transparent AI solutions. We recognize the importance of complying with regulations to ensure the highest standards of data privacy, security, and fairness. The Trust Center walks through our AI governance framework along with our commitment to compliance with:
These efforts underscore our dedication to protecting the information entrusted to us by our clients and users, fostering trust, and upholding the integrity of our AI systems.
Compliance summary
Employment regulations
Data protection measures
Data security
Regional legislation
New York Local Law 144
Passed to minimize bias for any employer or employment agency using an automated employment decision tool (AEDT) to evaluate job candidates or employees for promotion who reside in New York City
The Artificial Intelligence Policy Act (Senate Bill 149)
Passed to encourage transparency for any business or individual from that uses generative AI to interact with Utah consumers
The Colorado AI Act (Senate Bill 24-205)
Passed to decrease discrimination and increase transparency for companies that do business in Colorado and use specific types of AI systems in protected domains like education, employment, and healthcare
Illinois House Bill 3773
Passed to protect candidates from discrimination during hiring processes and to require employers to disclose when AI is used in recruiting and hiring processes
Pennsylvania House Bill 1729
Proposed to reduce bias and increase transparency when AI is used to automate employment decisions
New Jersey Assembly Bill 3854
Proposed to reduce bias and increase transparency when AI is used to automate employment decisions
Policies and reports
Upwage AI Governance Executive Summary
3rd Party AI Bias Report
Internal AI Bias Report
SOC2 Type 1 Report
Upwage AI Transparency Report
Upwage Data Privacy and Security Measures Report
Upwage Ethical AI Policy
State and city compliance
Upwage complies with local AI regulations to ensure are products are available throughout the US. In New York, we follow Local Law 144 by conducting annual third-party bias audits and posting the results publicly. In Utah, we adhere to Senate Bill 149 by providing clear consumer disclosures at the start of AI interactions and upon request. For Colorado's Senate Bill 24-205, we implement thorough documentation, developer disclosures, and annual impact assessments.
Employment compliance
Upwage complies with OFCCP and EEOC regulations by implementing measures to prevent discrimination in hiring. We conduct quarterly internal bias assessments and annual third-party audits to identify and mitigate biases in our AI models. Our AI products include EEOC compliance guardrails to avoid decisions based on protected attributes. Additionally, we anonymize candidate data to protect privacy and base assessments solely on qualifications and competencies.
Data protection compliance
Upwage complies with the CCPA and GDPR, ensuring transparency and user control over personal data. Our Privacy Policy and Terms & Conditions detail data collection, usage, and protection. We obtain explicit consent before collecting data and provide options for access, rectification, and erasure. Our data retention policies balance operational needs with privacy rights, and we use stringent access controls and encryption to safeguard personal data. We continuously monitor and update our practices to maintain compliance.
Security compliance
Upwage has obtained SOC 2 Type 1 certification to enhance our data security and compliance framework. This certification evaluates our system's controls for security, availability, and confidentiality, demonstrating our commitment to high data protection standards. We use Drata, a compliance automation platform, to continuously monitor and maintain regulatory compliance. Additionally, we conduct bi-annual third-party penetration testing to identify and address potential security vulnerabilities.