How Carenet Health cut turnover by 33% with customized AI Interviewers
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The challenge: scaling recruitment without sacrificing quality
Carenet Health, a trusted leader in healthcare solutions, provides critical clinical and non-clinical services to patients nationwide. As a data-focused high-volume hiring organization, Carenet’s highly trained team was processing insane volume of applicants (up to 64,000 a month) while simultaneously trying to decrease up to 53.2% turnover in high turnover call center roles. The task facing the TA team was nothing short of herculean.
The solution: tailored AI Interviewer for Carenet
Carenet’s visionary CPO, Robin Hamel, saw a potential solution in Upwage’s advanced behavioral interviewer to leverage competency based interviewing to identify higher quality, high-retention candidates from their giant pipeline of applicants. Carenet decided to partner with Upwage to implement custom AI Interviewing Agent workflows tailored for both clinical and non-clinical roles. These agents provided high-caliber candidate behavioral interviews to every single candidate, 24-7.
Key features of this solution included:
- Automated STAR interviews: conducting structured assessments using the STAR (Situation, Task, Action, Result) framework for consistent and thorough evaluations.
- In-depth probing: assessing candidate responses with precision to identify fit and potential.
- 24/7 availability: offering a seamless and engaging candidate experience, accessible anytime.
Candidates benefited from a streamlined experience, with the flexibility to complete interviews 24/7, enabling Carenet to reach talent previously unavailable during regular business hours. By addressing retention-critical competencies and supporting recruiters in prioritizing top prospects, the AI solution elevated the hiring process and improved outcomes.
The impact: turnover decrease by a third
Carenet transformed its recruitment operations, achieving all three critical goals in addition to a few other key milestones:
- Major impact on turnover: turnover dropped by 1/3rd: From 53.2% to 34.6%, equivalent to $802.8k in annual savings.
- Enhanced recruiter capacity: 19,225 hours saved, equivalent to the workload of 13 full-time employees.
- Expanded accessibility: 35% of candidates interviewed outside traditional work hours, tapping into new talent pools.
- Scalability achieved: 23,984 candidate screenings conducted, significantly increasing hiring speed.
- Exceptional engagement: screening completion rates reached 77%, more than double the industry benchmark of 30%.
Key takeaway
Carenet Health’s collaboration with Upwage delivered transformative results, achieving their goals to reduce turnover, expand recruiter capacity, and capture untapped talent. By saving nearly $1M annually and enhancing both efficiency and inclusivity, Carenet proved that strategic innovation can turn recruitment challenges into long-term operational success.
